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OUR CENTRAL STATION:
WITH US YOU WILL HAVE THE BEST.
The instant your alarm goes off, our operators are alerted and swing into action. The monitoring center immediately confirms whether there is a burglary, fire, medical or other emergency. They pinpoint the location, identify your personal customer password and launch emergency instructions that are tailored to your unique system.
If our operators receive an incorrect passcode, or no answer at all, they dispatch the personnel immediately. They phone the individuals on your emergency call list to notify them of the action taken. Central station records every significant detail of an emergency event. All phone conversations are recorded and time stamped for your safety and security.
WORLD CLASS SYSTEMS AND TRAINING
Our immediate response to your needs depends on our advanced technology, professional skill, and the dedication of our people. No one becomes an operator without extensive background investigation, personality profile evaluation, and drug testing. Training begins with six weeks in the classroom under the guidance and observation of specialized training personnel. Every possible emergency situation is covered in depth. That's only the beginning. Written tests and performance evaluations occur daily. Ongoing monthly developmental training is a requirement for all our all our operators.
Rapid Response Monitoring Service, Inc. is one of less than a dozen companies that have authorization to monitor fire alarms in New York City. Additionally, Rapid Response maintains intensive personalized support to its dealers from the time the account is opened and throughout your entire business relationship. Rapid Response is accomplished at maintaining excellent customer service. They have an A+ rating with the Better Business Bureau — they had only one customer complaint that was resolved expeditiously. The BBB lists no complaints within the past 5 years. Rapid Response maintains a 40,000 square foot facility armed with exceptional backup technology to insure that their systems do not fail. Data is constantly being saved simultaneously 24 hours a day. Additionally, Rapid Response has several backup generators in case of multiple power outages.
Burglary, Fire and Holdup Alarms
Environmental and Medical Monitoring
Carbon Monoxide/Gas Detectors
UL Approved Central Station
Closed Circuit TV Systems
Nanny Surveillance Systems
WE ARE STATE OF THE ART IN WIRELESS ALARMS AND CELLULAR COMMUNICATIONS